No Refund & Exchange Policy
At Misk-Chic, we strive to ensure that every product reaches you in perfect condition. Please review our exchange policy below:
Eligibility for Exchange
✅ Exchange requests are accepted only for wrong, defective, damaged, or incorrect items received.
❌ Exchanges will not be accepted for:
- Change of mind
- Size or color preference
- Personal dislikes
- Any reason other than receiving a wrong or damaged product
How to Request an Exchange
Step 1: Raise an Exchange Request
- Go to My Orders → Order Details → Exchange.
- Select your preferred exchange option.
Step 2: Submit Required Proof
To process your request, you must provide:
- Clear product images
- Unboxing video showing the issue
You may choose to:
- Exchange for the same product/variant, or
- Purchase a different product and complete checkout if there is any additional amount payable.
Product Pickup Conditions
The product will be eligible for pickup only if:
- It is unused and in its original condition
- All original tags are attached
- Original packaging is intact
If the returned product does not meet these conditions, the exchange request may be rejected.
Exchange Processing
- The replacement product will be shipped only after the returned product has been successfully picked up and verified.
- If the exchanged product value is lower than the returned product value, any eligible refund will be initiated after successful verification.
- No refund or exchange will be provided if the returned product is found to be used, damaged by the customer, or not returned with original tags and packaging.
Important Notes
- Exchange approval is subject to verification of the submitted images, unboxing video, and returned product condition.
- The company reserves the right to reject exchange requests that do not comply with the above policy.